It's a common problem that we hear about: a center tells us that they've charged their camera battery but it will not turn on after placing it back in the camera. 9 out of 10 times, it is simply the direction that the battery is being inserted in.
The battery for the Canon camera included in our Digital Passport System has a specific end and direction that must be properly aligned when it is installed. The best way to properly insert the battery is to find the white arrow to the upper left of the Canon logo on the battery. Make sure that the arrow aligns with the orange battery release tab inside the camera's door.
So, if you still have trouble after ensuring that the battery is going into the camera in the correct direction and it shows a green (charged) light in the wall charger, then please contact us for support.