Answers To Frequently Asked Questions

We have compiled a list of common questions and answers to assist you with any concerns that you may have regarding us and our product offerings. If you still have questions not covered here please feel free to call us toll-free at 1-888-237-3221 or email us.

Ordering & Billing Issues
I am not comfortable giving my credit card information over the Internet, so how else can I place my order?
I just placed my order online. How will I know that CFS received it?
What payment methods does CFS accept?
Can CFS just send me an invoice or bill me for my purchase?
Can I lease my purchase from CFS?
How long does the leasing process take?
Can I use my preferred leasing company to get equipment from CFS?
Will I get a copy of my sales receipt with my order?
Will my credit card be charged immediately?
How will the order charge show up on my credit card statement?
Will tax be added to my order?
What if my organization is tax exempt or has a resale certificate?
What if I have a question regarding my order or billing?

Shipping Questions
What delivery options do I have?
How much does shipping cost?
What is the expected shipping time?
Where will my order ship from?
What if my order arrives in a damaged container?


I am not comfortable giving my credit card information over the Internet, so how else can I place my order?
We are happy to accept your order any way that you are comfortable with. You can always order via phone, fax, email or postal mail. We have complete details on ordering methods shown here.
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I just placed my order online. How will I know that CFS received it?
Soon after you place an order online, an email confirmation is sent to the email address you provided during the checkout portion of your order. Be sure to double-check the accuracy of your email address. Quite often, we get notifications of confirmation emails failing due to incorrect address being entered. If this happens with your order we will make a reasonable effort to contact you via telephone to confirm your order and get your correct email address.
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What payment methods does CFS accept?
CFS accepts all major credit cards (Visa, MasterCard, American Express & Discover), company & personal checks, money orders, cashier's checks, purchase orders (from pre-approved accounts) and pre-approved leasing arrangements as payment. For complete information on payment methods visit our Ordering & Purchasing Information section.
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Can CFS just send me an invoice or bill me for my purchase?
We want your ordering experience to be just the way you’d like and as easy as possible. We can setup most customers on terms (typically net 15 days). This does require an approval process and can take at least 48 hours to complete. Further details and the credit application are available by clicking here.

Most state/government agencies, schools & universities are automatically qualified & immediately approved to begin placing orders as soon as we receive a completed Credit Application.
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Can I lease my purchase from CFS?
Depending upon purchase price, most equipment sold by CFS may be leased. Typically, leasing is available for orders over $2000, but CFS can get you attractive leasing options for purchases as low as $1000. Our quick & easy application is available online by clicking here: CFS Leasing Application. Please feel free to contact us if you have any questions .
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How long does the leasing process take?
Approval is fast & easy, usually same day – within 2 hours! Once approved & you place your order, the equipment is processed and ordered up within 1 business day.
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Can I use my preferred leasing company to get equipment from CFS?
Absolutely. Just have them contact CFS prior to the sale for all pricing and payment details. Then your leasing company will actually purchase the equipment and pay CFS. All payments from then on are between you and your leasing company.
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Will I get a copy of my sales receipt with my order?
If you placed your order online, your last confirmation page of the checkout process serves as your printable receipt. All phone & fax orders will be mailed a physical copy of the sales receipt. If you require additional copies contact CFS and let us know of your request. We can easily email or fax you a copy as well.
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Will my credit card be charged immediately?
Your credit is not charged until a CFS customer service representative physically verifies your order information and product availability. In most cases we charge your credit card the same or next business day. If we find that there will be any delays in shipping your order, we will not charge your card until we have shipping confirmation.
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How will the order charge show up on my credit card statement?
All CFS transactions on credit card statements show up under the name "CFS 1-888-237-3221."
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Will sales tax be added to my order?

CFS charges sales tax on any orders shipped to California or Michigan, regardless of the billing address. The sales tax is calculated based on the states' base tax rate. All orders shipped outside California or Michigan will not be charged sales tax.

We are required by law to charge sales tax to deliveries going to any of the following states including California, Colorado, Georgia, Florida, Michigan and Virginia. If your organization or business is exempt from sales tax, or if you are reselling the items and have a valid re-sellers permit, please call us at (888) 237-3221 to remove sales tax from your order.


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> What if my organization is tax exempt or has a resale certificate?
This only applies to orders shipping to California. Organizations that qualify for no sales tax are as follows:
1) If the purchaser is reselling the items to their customer and has a valid California Resale Certificate number.
2) If the purchaser is a Federal agency, such as any division/office of the Armed Forces, FDA, DOT, etc.


All other non-profit organizations that claim to be tax exempt are in fact only exempt from paying income tax, and therefore must pay state sales tax.

Orders placed online shipping to California will always display sales tax, but it will not be charged until one of our Customer Service representatives physically reviews the order and charges the card. If your order qualifies for sales tax exemption, please note it in the Comments: field during checkout.
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What if I have a question regarding my order or billing?
For checking on an order's status or any billing questions, one of the helpful CFS Customer Service representatives would be very glad to help you. Simply contact CFS and someone will be glad to help you any way they can.
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Can CFS sell equipment not listed on the website?
It is possible that CFS may be able to locate and sell brands of bindery equipment other than those listed on the website. It doesn't hurt to ask, just call us and let us know what you are looking for. If we don't have it, or can't get it, we may know who does. Please don't hesitate to contact one of our knowledgeable Customer Service representatives today.
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Why do I need to call for pricing on some machines?
Some manufacturers forbid selling prices form being advertised; others require that a minimum advertised price be listed – even though the final selling price may be less. This is often intended by the manufacturer to keep one dealer from undercutting another with ridiculously low prices, which can sometimes be viewed as cheapening of their products. Please feel free to contact CFS for a quote today.
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What shipping options do I have?
For items that qualify, UPS is the carrier used most often. For larger/heavier items that UPS will not handle, CFS contracts with common motor freight carriers.  If you prefer, we may ship some items via FedEx. If you wish, you may also provide us with your UPS or FedEx account
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How much does shipping cost?
Our FREE shipping applies to all items on this website shipping via standard UPS Ground service where the order subtotal meets the minimum order threshold of $50 or more. Most items normally ship out within 1 business day and will be received within 2-5 business days. If you have any questions regarding delivery please feel free to contact us. Free standard shipping is not available for orders shipping to Alaska or Hawaii. We cannot ship to P.O. boxes or APO addresses. CFS cannot ship outside the USA.
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When will my order ship?
Most orders are processed and shipped the same or next business day with a transit time of approximately 2 to 5 business days (if shipped UPS Ground).
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Where will my order ship from?
CFS utilizes multiple warehouse across the United States. Most binding supplies (coils, combs, covers, screw posts, etc.) ship from our warehouses in New Jersey or California, depending on stock and availability. We also have warehouses in Illinois and Texas, though these locations have limited inventory available. Most drill bits and passport supplies ship from our central warehouse in Chicago. If you would like to confirm which warehouse will be utilized for your order, please contact us directly to confirm stock and availability.
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What if the box or container arrives damaged?
If you receive a shipping container that appears damaged, either refuse delivery or note exceptions, in detail, on the delivery receipt or bill of lading. DO NOT DISPOSE OF ANY PACKING MATERIALS, be sure to save all of it. Check for concealed damage, and report any PRODUCT damage to CFS within 24 hours of receipt. At that time a CFS representative will provide further instructions to resolve the problem.
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