Shipping Information

Standard "FREE" Shipping
Our FREE shipping applies to all items on this website shipping via standard UPS Ground service where the order subtotal meets the minimum order threshold of $50 or more. Most items normally ship out within 1-2 business days and will be received within 2-5 business days. If you have any questions regarding delivery please feel free to contact us. Free standard shipping is not available for orders shipping to Alaska or Hawaii, it simply requires your UPS shipper account number on the shopping cart pageWe cannot ship to P.O. boxes or APO addresses nor can we ship outside the USA.

Expedited Shipping
Next Day Air, 2nd Day Air & 3 Day Select shipping is available during the checkout process. These expedited freight charges are billed directly to your UPS account number in the optional UPS Account # field displayed on the shopping cart page

Where Your Order Will Ship From?
All of our items are stocked at our central warehouse in Michigan and usually ship out the same or next business day.

Order Tracking

You will receive a tracking order status email from us once your order is packed up and the UPS label has been generated. Of course, if you have questions on your order, please don't hesitate to contact us.

Damaged Shipments
If you receive a shipping container that appears damaged, either refuse delivery or note exceptions, in detail with your UPS driver. DO NOT DISPOSE OF ANY PACKING MATERIALS, be sure to save all of it. Check for concealed damage, and report any PRODUCT damage to us within 24 hours of receipt. We will provide further instructions to resolve the problem.

Returns & Exchanges
All products are covered under our 15-Day Return policy. Should you decide to return your product for any reason within the first 15-days, a full credit will be issued upon the safe return of the item(s), excluding the return shipping cost. You must call for a Return Authorization Number before sending your product back to us. Orders that are returned after this 15-day period or without a Return Authorization Number will be subject to a 20% restocking charge. Please contact CFS at 1-888-237-3221 or by email to arrange for a return.


Contacting Us
We take pride in our quick, friendly and knowledgeable service and are dedicated to assuring that every customer is more than just a 'satisfied' customer. If you have any questions at all, please contact us at our toll-free number: 8:00AM - 5:00PM (EST) Monday-Friday. Or email us 24 hours a day at: info@passportsupply.com.

Phone & Fax
Toll-free: 1-888-237-3221
International/Direct: 805-925-9600
Fax: 805-925-1033

Office Hours: Mon - Fri 8:00am to 5:00pm (EST/East Coast)

Mailing Address  
CFS Products, Inc.
6310 Grand Haven Road
Norton Shores, MI  49441


Key Email Contacts Customer Service & Order Status/Tracking:

General Information & Inquiries:
info@passportsupply.com

Live Chat Available
Mon. - Fri., 8am - 5pm EST